Organization and Optimization of Administration and Services
Program Overview
The Lean Office Training is designed to improve transactional processes and customer service, positively impacting productivity, quality, and response times. It provides training on specific Continuous Improvement tools for transactional areas, promoting process improvement, increased productivity, error reduction, and optimization of response times.
Industry 4.0 and KAIZEN™ Analytics Functionalities and Applications in Transactional Processes
Simulation Exercises
Case Studies
Acquire knowledge of process mapping tools to identify waste and improvement opportunities;
Understand methodologies that promote flow creation and improve the productivity, agility, and consistency of processes;
Master strategies for implementing effective automation, reducing repetitive manual tasks;
Learn to achieve optimized visibility of work in progress;
Develop skills to implement efficient and balanced information systems;
Enhance customer service, both internally and externally.
Target Audience
Office professionals, administrative directors (financial, human resources, and others), and team leaders involved in managing and optimizing processes in office environments.
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Our certification is a testament to your commitment to excellence and continuous improvement. To achieve Kaizen Lean Certification, participants undergo a journey that includes:
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